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Frequently Asked Questions

1. How do I get photos to appear in a diary entry?
2. How can I upload photos more quickly?
3. How can I reorder photos in a diary entry?
4. Can I print the photos on my site?
5. Do I get all my photos if I buy a CD?
6. How can I put a photo on my home page?
7. Why doesn't the Image Uploader work in IE?
8. Why aren't my photos rotating?

9. How do I reduce the size of movie files?

Message Board
10. How do I delete a message from my site?
11. Who posted a message on my board?
12. Can I stop messages appearing on my site?

13. Why didn't my sms map update work?
14. How do I correct my map?
15. What country should I use when sending an SMS?
16. How do I update my map with an SMS?
17. Can I update my map, diary or photos by sms?
18. Why is my weather incorrect?

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19. Why do I not receive my email updates?
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23. How can I revert back to a free account?
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Why doesn't the Image Uploader work in IE?

There are a number of things that may stop the Image Uploader working in Internet Explorer. To check the most likely reasons, go to the image upload page, and follow these steps:

- Check if an information bar is appearing at the top of the page just above the getjealous logo. If it is, then click it and allow the Aurigma activex program to install

- Go to the Tools menu and select 'Internet Options' then select the Security Tab and Click 'Custom Level'. Scroll down to the section headed 'ActiveX Controls and Plug-ins' and make sure that they are enabled.

If the Image Uploader still doesn't work then please open a support ticket letting us know the version of Internet Explorer that you are using (Use the Tools menu option and press 'About'), and let us know exactly what is written on the screen.